UPDATE: IN THE CURRENT COVID-19 ENVRIONMENT WE ARE MAKING SOME TEMPORARY CHANGES TO OUR WARRANTY PROGRAM. Learn More
Customer satisfaction and your positive experience is our number one priority at Red Door Homes. The Red Door Homes door-to-door one year warranty, two year mechanical warranty, and 10 year structural warranty, each allow you to simply enjoy your Dream Home.
We have a highly motivated and professional staff that will be happy to assist you after you move into your home. If problems, questions, or complaints of any nature occur, please contact our Warranty Department by completing our online warranty claim form below. The information you provide will be used to better understand your needs and determine what action is required. Upon receipt, a Red Door Warranty Team Member will contact you regarding your concerns.
Please refer to the two PDF's available here; one is the PWSC Warranty Program that you were provided when you signed your Purchase Agreement and the other is the Care & Homeowner Maintenance Edition of your Dream Home Handbook that was presented to you at the Dream Home Demonstration prior to moving in your home.
Each of these documents can assist you with what is a homeowner maintenance item or an actual warranty concern.
Warranty calls are performed during normal business hours: M-F 8am-4pm. For emergencies during standard business hours contact:
tel: 910-218-8892 | fax: 910-401-1347
For emergencies over the weekend we will have a builder representative available for emergency warranty questions.
Available 9am-6pm on Saturday and 9am-6pm on Sunday
Caulking is an important part of regular homeowner maintenance. It is your responsibility as the homeowner to re-caulk as needed to improve cosmetic appearance and reduce the risk of high repair costs. When exposed to temperature and moisture changes over time, all caulking will shrink and lose effectiveness as a moisture seal. It is very important to regularly inspect the caulking around your sink tops, tubs, showers, toilets, windows, doors, siding, and ceramic tiles at least every six months or more often as necessary.
If any caulking appears cracked, hardened, discolored or chipped, it should be replaced. First, remove the old caulking with an appropriate cutting or scraping tool, while being careful not to damage the surrounding surfaces. Ensure the area is completely dry and apply new caulk with a caulking gun. Caulking materials can be purchased at your local home improvement store.
Red Door Homes will do a one-time Drywall Repair in the first year. This repair does not include painting and addresses builder related issues only.
The interior of your walls consist of drywall installed over wood. Because of the nature of organic materials used in construction, some contraction and expansion will occur as temperature and humidity changes. All buildings also undergo normal settlement. Also, interior paint and drywall is subject to nicks, stains and wear marks from furniture, children, pets, etc.
To repair minor drywall cracks, chips, nail pops or voids in walls or ceilings, first clean off any loose edges and then use a putty knife to apply and spread spackling across the area. For nail pops, set the nail before covering with spackling. Allow the area to dry completely then sand the area with a fine grit paper or a sanding sponge in a light sanding motion to blend the repair in with the surroundings. Repeat as desired for best results. Drywall and paint tools and supplies are available at any home improvement store.
To address paint spots and finish drywall repair, use the paint touchup kit supplied with your new home for color matching wall and trim paint. Apply paint with a large or small roller to achieve the same paint texture.
Often, reduced HVAC system performance or increased energy costs can be attributed to dirty or clogged air filters, because your system needs a clean filter in order to operate efficiently. As part of regular homeowner maintenance, it is your responsibility as the homeowner to check and replace all air filters in your HVAC system every 30 days or as needed. Also, to improve system performance, all windows should have some type of covering to prevent heat loss and gain; no registers should be completely closed or blocked with furniture; the system should not be turned off for an extended period of time; and interior doors should be kept open as often as possible for air circulation.
To replace air filters, first locate all air returns in your home and flip the tabs or remove the thumb screws to open the covers. If the filter inside any return appears dirty, write down the size. Filters are widely available at local stores. After returning with a new filter, remove the old one and replace it according to any directions on the unit or in your owner's manual, then reattach the cover on the air return.
Your smoke detectors are powered by the electrical system in your home, and also have a battery backup in the event of a power failure. You should periodically check all smoke detectors as a safety precaution. Most detectors have a "test" button. Many will have a green indicator light when everything is working properly, which turns red when it needs attention. Changing out the battery normally fixes a problem. Also as a reminder, the smoke detector may make a chirping sound if the battery is low (usually happens when you are sleeping). When one battery dies, it is a good idea to replace all batteries at the same time.
To replace the battery, depending on your smoke detector, look for a small door on the side of the detector which can be flipped open. If no door is found, carefully unscrew the cover over the unit and the battery will be located inside.
The electrical system and wiring in your home is installed according to all applicable codes. Occasionally you may encounter a switch, outlet or circuit that does not work. Before calling the warranty department, check for burned out or loose light bulbs, tripped reset buttons on the outlet or surrounding outlets, faulty appliances, or tripped breakers in the fuse panel box.
Your electrical system is protected by circuit breakers located at the main service panel. A fluctuation in power may cause breakers to trip. To restore power, turn the breaker off and then snap it back into the on position. Further, GFCI or ground fault circuit interrupter outlets are installed in bathrooms, kitchen, garage and exterior outlets; these outlets have reset buttons on them which may need to be pressed to restore power.
To remove and/or clean your window screens, or to clean the outside of your window glass, raise the bottom sash of your window several inches and then flip open the sash tilt locking clips while pulling the sash towards you. Next, loosen the clips, tabs or pins on your window screen and gently pull the screen towards you and up through the opening at the tilted sash. Be careful when handling your screens as they can be easily bent or torn. To clean the screens or window glass, use warm soapy water. Allow screens to dry before reinstalling.
In case of a plumbing emergency, the first step is to shut off the water supply. Familiarize yourself now with the location of emergency shutoff valves to avoid damage to walls and flooring in an emergency. The main shutoff valves are usually located where the main water supply pipes enter the house, typically in a closet or pantry. Individual shutoff valves are usually just below the plumbing fixture (at the rear wall behind a toilet or pedestal sink or at the rear of the cabinet under a sink). If you suspect a leak from between walls or at a showerhead or tub spout area, you will need to shut off the main water valve to the home. The location of these valves should have been pointed out to you during your Dream Home Demonstration.
Maintenance of your plumbing pipes and fixtures including toilets is an important homeowner responsibility, as adjustments to toilets and clogged pipes are only covered under warranty for a short time after closing. The toilets installed in your home are low water use or "water saver" toilets, meaning they use significantly less water than toilets found in older homes and sometimes will appear to be flushing slowly. Never use the toilet for disposal of cotton swabs, dental floss, disposable diapers, or hygiene/personal care products. To prevent clogged pipes at sinks, avoid pouring grease into drains. Most clogged pipes are easily cleared with a plunger; in the event of a stoppage or overflow, shut off the water and the shutoff valve at the base of the fixture.
If a toilet lever is not working or the toilet is running too much, it likely needs an adjustment. Carefully remove the lid on the tank and set it aside. Inspect the condition of the internal parts and observe the water level in the tank. If the lever is not working, make sure the handle is secured to the lever arm and that the chain is attached and is properly tensioned. If the toilet is running and the water level is high, then the float needs to be adjusted. Adjust the float arm screw to raise or lower the float arm. If the water is running but the tank is not filling, check that the flapper valve is sealing properly; it may need to be adjusted or replaced. Any parts or materials you will need can be found at a plumbing supply or home improvement store.
The grading on your land was completed in a manner to ensure proper water runoff so that your property has protection from standing surface water or damage due to improper drainage. Since we do not landscape, a rain can quickly change this drainage plan. Always establish the grade by planting grass to stabilize the soil.
Septic systems and Wells are items that are Allowance items. As you recall Red Door Homes assist you in identifying these expenses prior to your build and made sure that you had funds earmarked for these necessary items. In some cases we may have assisted you in the installation or provided you with a contact. The installer is responsible for these items and should be called in the event that a warranty issue arises. You are always welcome to call us and we may have some good insight, but we can not assume any responsibility. In some cases, depending on weather and timing, the soil around the septic or areas that were trenched for water supply, etc. may cave slightly as rain compacts the soil. These areas simply need a little extra dirt compacted in those areas.
You can have a stick-built, custom home that's on your land for less than most manufactured, mobile, or modular choices. When it comes to your land and your Dream Home choose the best option without compromising - Red Door Homes!
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